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How might we make significant improvements to existing services and infrastructure?

With an unprecedented increase in student population, a number of departments across Illinois Tech are seeking to increase students' engagement with their services and infrastructure. Several services are rarely used by students, and the lack of communication between administration and the student population results into confusion and stagnation.

What have I learned?

This project was my playing field for UX Research methods. It really helped me understand the importance of soliciting user feedback — and how hard it can be, asking the right question.

Colorful Toys
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